Bayantel DSL High Latency Issue

Bayantel DSL is giving me reasons to write articles like this. Their subscribers would call their hotline hoping that their problem about their internet connection could be fixed. Unfortunately after several instances of a Bayantel technician visiting their house, the issues still persist. In fact, I can’t see any improvement regarding that intermittent connection problem I discuss in my other posts. And here is another issue that is emerging; about high latency or in a broader term, most people consider it as slow speed when they browse the internet.

What Does High Latency Mean and Does Bayantel Really Have it?

High latency is a delay between sending and receiving data or information over some network; most of the time people call it (lag). Also, when devices on your computer communicate with each other and there are delays, you can also consider calling it latency.

From time to time, every internet provider experiences high latency in their service depending on some factors. In satellite internet service, you have latency when you notice some delay when loading a website for example. It is due to the propagation delay as the data must first travel from the satellite to your computer at a speed of light. In DSL, physical and technical factors also contribute to the delay like when data make network hops or data passing through proxy servers.

But how do you measure latency?

Tools like ping tests and traceroute can measure latency by determining how long it takes a network packet to travel between the source and destination and vice-versa. It is called round-trip time. Round-trip times of not more than 100 milliseconds (MS) are acceptable but below 25MS so desired on DSL or cable connections. But on satellite internet, it is normal to have 500MS or higher.

How do you perform a ping test?

Open the command prompt and type “ping” without the quotation marks. And in the ping statistics section, you will find the information you want such as the packet loss and the round-trip times.

How do you perform a traceroute?

You open the command prompt and type “traceroute” without the quotation marks. It will show you a list of every network, routers or computers before the data reach the desired destination. Through this, you will know what causes the delay, where it originates and more.

To open the command prompt, click the start button, go to all programs, accessories and click command prompt. Or you can simply type “CMD” without quotation marks on the run dialog box.

Share your views.

3 Responses to "Bayantel DSL High Latency Issue"

Anonymous said...

not just latency.. disconnection!!! techs on phone don't want to send techs to check the line or the main box.. their online complaint in their website is not working, it takes 30min before someone answer your call in their hotline and they will just ask you to reset the crappy modem.. thats the only thing they suggest eve if you already did reset it a hundred times

January 16, 2013 at 5:57 AM
Anonymous said...

That sucks!

March 6, 2013 at 2:38 AM
Anonymous said...

I think the main problem is bayantel is not running a real internet company. bayantel says we are using a shared line meaning they are not conducting a real authentic business. One of the major advantages of DSL over Cable Modems is that the line is not shared to the Central Office; however, the slow connections are rarely associated with this segment of your connection. Cable Modems have higher bandwidth, however the connection is shared and as a result the performance is similar to DSL. Generally, Cable Modems can achieve better throughput, which varies a lot, while DSL usually provides a more constant feed, with lower latency. so in knowing this why do we have such bad lag. I get truely 16 to 30 kbps ijn my line, I pay for 760. FYI 16 to 30 is slower than dial up. Dial up is 56kbps. Why pay for an idiotic DSL if you get slower than dial up. DSL is supposed to be faster than dial up up to 65 times faster right? It is their equipment and their business structure. we should not be sharing a line with anyone in DSL. So to better understand what bayantel is doing, they are running the absolute largest internet cafe in the world. Instead of each customer having thie own line they are routing us just like in a cafe with 10 computers. Yo9u have one connection but use routers and switch hubs to serve all the computers in your cafe with service. That is what bayantel is doing, they have 1 3 MBPS line servicing thousands of customers, and if those customers are internet cafes they then split that service again to hundreds of thousands. So to recap bayantel splits the 3mbps service and then the cafes split the service again so one line feeds 10's of thousands of customers. If you are a cafe owner would you use a dial up connection to feed 500 computers? No you wouldnt because you know you would have no speed for the computers even to connnect to sites. So if a non IT specialist liek a cafe owner knows better to do this why does bayantel do it?

May 23, 2013 at 9:11 PM

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